2003/04 -- 2005/06 Service Plan -- Ministry of Provincial Revenue

Summary of Goals, Objectives, Strategies and Performance Measures by
Core Business Areas — Continued

Goal 4: Continuous performance improvement and accountability	Performance Measures	2002/03 Base	2003/04 Target	2004/05 Target	2005/06 Target
Core Business Area: Ministry
Objective: Continuously improve and simplify work processes
Key Strategy:
Leverage capacity and economies of scale to increase efficiencies	Percentage of receipts for tax, accounts receivable and non-tax overdue accounts receivable made electronically	31%	31%	31%	31%
	Percentage of revenue for tax, accounts receivable and non-tax overdue accounts receivable made electronically	21.2%	21.2%	21.2%	21.2%
Key Strategy:
Determine evaluation approach	Compare cost of collection agency to ministry cost to collect overdue accounts receivable		Complete cost evaluation
Core Business Area: Executive and Support Services
Objective: Continuously improve and simplify work processes
Key Strategy: Identify best practises and develop benchmarks with jurisdictional revenue management agencies	Reduce current receipt to deposit turnaround time	4 days	3 days	2 days	Same day
	Reduce the current cost per transaction	Benchmark of $0.68 per transaction	$0.68	$0.65	$0.61