Summary of Goals, Objectives, Strategies and Performance Measures by
Core Business Areas — Continued

Goal 3: Fair, efficient and equitable administration that meets customers needs	Performance Measures	2002/03 Base	2003/04 Target	2004/05 Target	2005/06 Target
Core Business Area: Debt Administration and Collection and Home Owner Grant
Objective: Continue to consolidate non-tax overdue accounts receivable
Key Strategy:
Explore transfer opportunities with other ministries	Number of programs transferred each fiscal year3	35 programs	One program	One program	One program
Core Business Area: Executive and Support Services
Objective: Establish an integrated, streamlined business and systems environment that enables consolidation of revenue management
Key Strategy:
Implement integrated Revenue Receivables Management System	Achievement project plan milestones	10% (Formal project initiated and approved)	35%	70%	100%
Objective: Improve the tax appeals process for administrative fairness and due process
Key Strategy:
Improve timeliness of tax appeal process to produce final decisions	Elapsed time from receipt of appeal to final decision	9.5 Months	8.5 Months	7.0 Months	6.0 Months
Core Business Area: Ministry
Objective: Reduced legislative and administrative requirements and streamlined procedures
Key Strategy:
Eliminate unnecessary regulatory burden	Meeting annual regulatory reduction target from a baseline of 13,460 requirements	8%	13%	12%	Continue to monitor and manage minimal regulatory burden for taxpayers and businesses in BC.

3	CLMB currently manages over half of all over-90 day non-tax government receivables. Use of a legacy mainframe system is constraining the addition of new programs to the CLMB portfolio. System replacement must be a key priority of the RRMP project (see following objective).