Summary of Goals, Objectives, Strategies and Performance Measures by
Core Business Areas — Continued

Goal 2: Collection of all outstanding amounts owed to government	Performance Measures	2002/03 Base	2003/04 Target	2004/05 Target	2005/06 Target
Core Business Area: Tax Administration and Collection
Objective: Collect and increased net amount annually through audit and enforcement activities
Key Strategy:
Maximize monies received through audit, and enforcement activities.	Incremental (new) net revenue over the 2001/02 base year	$7m	$34m	$51m	$37m
	Number of audits performed1	145,000	148,000	146,000	146,000
Objective: Reduce key overdue accounts receivable ratios
Key Strategy:
Continue to improve collection tools and approaches	Ratio of total government overdue (>90 days) tax accounts receivable to total government accounts receivable	45%	42%	40%	38%
Core Business Area: Debt Administration and Collection and Home Owner Grant
Objective: Reduce key overdue accounts receivable ratios
Key Strategy:
Continue to improve collection tools and approaches	Ratio of total government overdue (>90 days) total accounts receivable to total government accounts receivable	45%	42%	40%	38%
Core Business Area: Tax Administration and Collection
Objective: Government receives the revenue it is due through compliance with tax revenue statutes
Key Strategies:
Focus resources on tax audit function	Annual tax assessment per auditor2	$510K	$520K	$525K	$525K
Improve collaboration across to pursue joint tax enforcement activity	Annual overdue account receivable tax revenue per collector2	$2.6m	$2.7m	$2.8m	$2.8m

1	These are productivity measures which reflect how changes to the tax base (the machinery and equipment exemption, for example) result in requiring more time to complete each audit.
2	These are productivity measures which reflect how changes to the tax base (the machinery and equipment exemption, for example) result in requiring more time to complete each audit.