Goal
1:
Maximize Voluntary Compliance
|
Performance
Measures |
2002/03
Base |
2003/04
Target |
2004/05
Target |
2005/06
Target |
Core Business
Area:
Executive and Support Services |
Objective:
Maximize use of new electronic technologies to facilitate
ease of transactions |
| Key Strategy: |
|
|
|
|
|
Implement a strategic
plan for the deployment of
e-services to support program areas and government direction. |
e-service strategic plan
and supporting policies developed by June 30, 2003 |
New Initiative |
Completed |
Completed |
Completed |
| Deploy e-services strategic
plan |
% of plan
deployed |
0% |
25% |
50% |
Core Business
Area:
Tax Administration and Collection |
Objective:
Maximize use of new electronic technologies to facilitate
ease of transactions |
| Key Strategy: |
|
|
|
|
|
| Leverage electronic service
delivery to provide self-service access to information |
Number of visitors to
websites |
300,000 |
340,000 |
360,000 |
380,000 |
Objective:
Quality services that promote and respond to customer’s needs
by helping customers understand their obligations and entitlements,
and pay the correct amount on time |
| Key Strategy: |
|
|
|
|
|
| Increase taxpayer acceptance
of their responsibilities to pay tax/debt obligations |
Percentage of on-time
tax payments |
85% |
85% |
85% |
85% |
