Priority Strategy 14: Better Integrate the BC Ambulance Service within the Overall Health Services System: Review the ambulance service to ensure it is governed, managed and delivered by the most appropriate means and most appropriate providers to meet the needs of British Columbians.

Priority Strategy 15: Improve Registration Services to the Public: Review the MSP and Pharmacare registration criteria and processes to ensure they provide appropriate and timely services to British Columbians and are managed and delivered by the most appropriate and efficient means.

Performance Measures:

PS – PM #19 (Relates to Priority Strategy 14): Ambulance service response rates

Long-term target: Ambulance response times to the most urgent cases in metropolitan settings, less than 9 minutes, 90% of the time

Target 02/03: 5% increase over prior year in the number of urgent cases in metropolitan settings responded to in less than 9 minutes

Target 03/04: 5% increase over prior year

Target 04/05: 5% increase over prior year

Target 05/06: 5% increase over prior year

PS – PM #20 (Relates to Priority Strategy 15): Percentage of the population adequately insured for eligible prescription drug costs.

Target 02/03: N/A

Target 03/04: Establish baseline percentage of the population adequately insured (no family pays more than 4% of their net income for prescription drugs)

Target 04/05: Increase over previous year (% TBD after baseline established)

Target 05/06: Increase over previous year (% TBD after baseline established)

PS – PM #21 (Relates to Priority Strategy 15): Turnaround times for MSP/Pharmacare (beneficiary) services to the public:

a. Enrolment applications

Actual 02/03: 16 weeks

Target 03/04: 50% reduction in 2002/03 turnaround time or no greater than 8 weeks

Target 04/05: 75% reduction in 2002/03 turnaround time or no greater than 6 weeks

Target 05/06: No greater than 4 weeks

b. Premium assistance applications

Actual 02/03: 12 weeks

Target 03/04: 75% reduction in 2002/03 turnaround time or no greater than 6 weeks

Target 04/05: No greater than 4 weeks

Target 05/06: No greater than 4 weeks