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2003/04 – 2005/06 SERVICE
PLAN
Forest Practices Board |
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Performance Measures
Output Measures
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Relates
to Objective(s) |
| Quantitative reporting on
numbers of requests, response times, costs, etc. |
4, 5, 6 |
| A report on the redesigned
role of the Board. |
1 |
| Timeliness: Percentage of
audits published within the fiscal year. Dependent on area,
scope, findings and representations. |
3 |
| Timeliness: Target to report
on an investigation. 80% will be completed in x months. |
4 |
| Number of quality-assured
audit projects. |
3, 6, 7 |
| Published audit, investigation,
and appeal manuals that inform the public about continuous improvements
in the way the Board conducts its business. |
3, 4, 5 |
| A report on audit procedures
that takes into account other forest practices audits. |
1, 3, 7 |
| Results-oriented and area-based
reports on topics of public concern. |
2, 3 |
| Percentage of decisions made
by the Board within 45 days on forest development plan reviews
requested by the public. Dependent on timely notification to
the Board. |
5 |
| Number of contributions at
forums. |
7 |
| Contributions to the field
of forest practices auditing and investigating. |
7 |
Outcome Measures
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Relates
to Objective(s) |
| Percentage of participants
who believe that complaint investigations contributed to the
resolution of issues. |
4 |
| Percentage of review and appeal
participants who believe that the Board’s actions in reviewing
and appealing decisions further the public interest. |
5 |
| Level of public satisfaction
with the audit, investigation and appeal performance, based
on measures of public feedback. |
3, 4, 5 |
| Degree to which Board work
promotes sustainable and continually improving forest practices,
as evidenced, for example, by the implementation of Board recommendations. |
2, 3, 4,
5 |
| Board reports referenced by
others as credible sources of information about forest practices. |
2, 3, 4,
7 |
| Reports are relevant and address
issues of concern to the public. |
2, 4, 5,
6 |
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