Objectives, Strategies, Measures and Targets for Core Business
Areas — Continued
Justice Services
This core business area supports the following ministry
goals:
Laws and justice services are administered fairly, equitably,
and efficiently to all British Columbians, while individual
rights and judicial independence are protected
Citizens and communities of British Columbia receive
protection from crime and its social and economic consequences
Objective:
Encourage greater public
use of out-of-court dispute resolution options within the
civil/family justice system
Strategies:
Increase the numbe of disputes settled through processes
such as the Court Mediation Program and Facilitated Planning
Meetings
Support programs to increase the number of trained mediators
who provide dispute resolution services throughout the
justice system
Conduct court-ordered assessments in child custody cases
and enforce maintenance orders
Performance Measures:
2001/02 Base Data
2002/03 Estimates
2003/04 Target
2004/05 Target
2005/06 Target
Organizational
Capacity Measures1
# of locations offering
mandatory referral to family justice counsellors
6
6
32
3
3
# of court registries
offering the Court Mediation Program (CMP) option
4
4
5
5
6
Output
Measures
# of qualified mediators
on B.C. mediation roster
120
180
190
200
210
Outcome
Measures
% of small claims disputes
settled after referral to CMP sites
56%
60%
≥60%
≥60%
≥60%
Mean rate of satisfaction with mediation in all sites offering
CMP
(1 = very dissatisfied; 5 = very satisfied)
3.5
4
≥4
≥4
≥4
% of cases where some
or all issues are settled at a Facilitated Planning Meeting
(FPM)
90%
90%
≥90%
≥90%
≥90%
Mean rate of satisfaction
with FPM process
(1 = very dissatisfied; 7 = very satisfied)
N/A
6.2
≥6.2
≥6.2
≥6.2
Rate of child support
payments received through enforcement
$.78 on
each dollar due
$.79 on
each dollar due
$.80 on
each dollar due
$.80 on
each dollar due
$.80 on
each dollar due
Efficiency
Measures
Cost of collecting family
maintenance per dollar recovered
$0.11
$0.12
$0.12
$0.11
TBD
1
The number of family justice
centres (29 centres serving 56 communities), the administrative
capacity to enforce maintenance orders (50,000 cases per year)
and the current capacity to provide court-ordered child custody
and access assessments (200 per year) will be maintained.
2
Reduction in locations is
in response to a cost/benefit analysis.
Expenditures
for Core Business Area:
(With the exception of FTEs, all figures are expressed in
thousands of dollars)
